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We are very confident that you will be pleased with your purchase. However if you find that your product has a hidden defect or if we accidentally shipped you the wrong size or color, or if anything else is wrong, please follow these guidelines to get the problem fixed as soon as possible.

HIDDEN DEFECT (manufacturing mistake):
Should there be a hidden defect (e.g. defective fabric, control does not work, etc.) you should contact the manufacturer’s Customer Service Department for repair or replacement under their warranty. All the products we sell are produced by reputable manufacturers who have always stood behind their work. They will be happy to assist you to repair or replace the defective item. Warming products have the manufacturer’s email address and phone number listed in both the User Manual and on the UL label close to the connector. You are protected from manufacturing and design errors for the length of the warranty period stated on the product.

WRONG SIZE OR COLOR (shipping mistake):
If you should receive the wrong size or color, you may return it for a correct unit within 15 days of your receipt of goods. Call us FIRST for authorization and directions for doing this.

OTHER RETURNS (e.g. did not like color shade)
If you are not satisfied with your purchase, you may return it for a refund within 15 days of the receipt of your order. However all returns MUST BE AUTHORIZED BY US PRIOR TO SHIPPING. Please phone or email us (see contact page) prior to shipping and we will provide a RETURN GOODS AUTHORIZATION CODE, the proper address and complete return shipping instructions. Items returned to us without our specific RETURN GOODS AUTHORIZATION NUMBER will be refused.

Federal law prohibits us from reselling any bedding product that has been used. Therefore any bedding product returned to us must be in its original packaging, unopened and in re-saleable condition with all parts and paperwork that came with it. Any item not in this condition may be returned to you at your expense.
All returns must be sent prepaid and the freight cost is the responsibility of the customer. We will not accept COD deliveries. For your protection, you should get a tracking receipt. Let us know if you will be sending your package via US Mail as we must provide you a different address for that service.

A copy of your invoice or order confirmation email will expedite your return. If it is not available, provide your name, address, telephone number, and order number inside the box.

Once we receive and inspect the returned item, we will issue a refund to your account. Any refund issued will be for the total amount you paid for the item less the original shipping and handling charges.
Phone us FIRST for authorization and directions for how to return your product.